The Client Portal is your primary channel for communicating with the ITFin support team.
Through the portal, you can:
β’ report a technical issue or system bug;
β’ submit a request for an enhancement or new functionality;
β’ track the status of your requests and view responses from the support team.
π Go to the portal: https://itfinsupport.atlassian.net/servicedesk/customer/portals
π Access to the Portal
If you are using the portal for the first time, please contact your ITFin support manager to receive an access invitation. After that, you will be able to log in using your corporate email.
βοΈ Access Recommendations
β’ We recommend granting access only to the administrator or a few responsible users, provided that all requests are aligned with the main approver.
β’ This helps avoid conflicting or duplicate requests submitted by the same company.
π¬ Communication Channels
Other chat platforms (Telegram, Slack, Google Chat, etc.) are considered auxiliary channels for clarifications or quick communication, but not official locations for registering requests.
π‘ Helpful Tips
β’ Before creating a ticket, ensure your issue description is detailed enough (include screenshots, examples, or a sequence of steps);
β’ If the request refers to a specific feature, invoice, or report, make sure to include a link to the relevant page in the system;
β’ After submitting a request, you will receive an email notification with the ticket number and will be able to track the progress directly in the portal.